Applicable from December 08, 2025
A. General
Agreement
Customer and Raidbox agree that Raidbox will provide certain Services in accordance with this Agreement, which consists of the following documents (including amendments and supplements):
A. General, with Annex Definitions;
B. Switching & Exit, with Annex Switching & Exit Plan;
C. Termination.
These documents form an integral part of the Agreement. References to the Agreement include these documents.
This Agreement supersedes any previous arrangements regarding the subject matter. Matters not covered are governed by Raidbox General Terms and Conditions of Service and applicable laws.
Miscellaneous
5. In case of conflict or dispute under this Agreement, parties will discuss and aim to resolve amicably in good faith, without prejudice to any rights or remedies.
Annex Definitions
The following definitions apply:
Annex: An annex, schedule, or exhibit referenced in the Agreement.
Customer: A natural or legal person that has entered into a contractual relationship with Raidbox for Data Processing Services.
Data: Any digital representation of acts, facts, or information, including compilations thereof.
Applicable Laws: Relevant Canadian federal and provincial laws on data portability, privacy (e.g., PIPEDA), and consumer protection, as applicable.
Data Egress Charges: Fees charged for extracting and transferring data from Raidbox infrastructure to another provider or on-premises system.
Data Processing Service: A digital service enabling on-demand access to shared, configurable computing resources (e.g., cloud hosting, servers). Refers to Raidbox services under this Agreement, excluding other non-cloud services.
Destination Provider: Another provider or on-premises system to which Customer switches.
Digital Assets: Elements in digital form (e.g., applications) for which Customer has use rights.
Exportable Data: Input/output data (including metadata) generated by Customer's use of the Service, excluding Raidbox or third-party IP-protected data or trade secrets.
Functional Equivalence: Re-establishing comparable functionality in the new environment using Exportable Data and Digital Assets.
Interoperability: Ability of systems to exchange and use data to perform functions.
13-19. [Adapted definitions for Notice Period, Transitional Period, etc., aligned with reasonable commercial terms under Canadian law.]
20. Party/Parties: Customer or Raidbox.
... [Remaining definitions adapted similarly to align with Raidbox services and Canadian context, removing EU-specific references.]
B. Switching and Exit
Information
1.1 Before ordering, Raidbox provides clear information on switching tools, fees, charges, and procedures.
1.2 Annex 1 specifies transferable Data/Digital Assets (at minimum all Exportable Data), exemptions (e.g., trade secrets), and procedures (including links to Raidbox documentation on data export/portability).
2. Initiation
2.1 Customer initiates switching with notice, observing the agreed Notice Period. Specify if partial switch or data erasure only.
3. Transitional Period
3.1 Agreed Transitional Period: 30 days (extendable if technically necessary, with justification). Customer may extend once.
4. Raidbox Obligations
4.1 Raidbox assists reasonably with extraction and provision of Exportable Data. Customer/Destination Provider handles upload/import. Maintain continuity and security during process.
5. Customer Obligations
5.1 Cooperate fully (e.g., provide storage/access for download). Respect Raidbox IP and trade secrets.
6. Data Retrieval and Erasure
6.1 Retrieval Period: 30 days post-transition. Raidbox erases Exportable Data thereafter (except legally required retention).
7. Charges
Raidbox may charge reasonable switching/egress fees where permitted by law. No excessive charges.
8. Termination of Process
8.1 Upon Customer confirmation of successful switch, Raidbox confirms termination. If no confirmation within reasonable time, Agreement continues.
Annex 1
Transferable categories: Customer content (documents, images, databases), logs, configurations, VM images, metadata, applications, etc.
2-3. Exemptions: Raidbox system architecture, core code, security protocols, trade secrets, IP-protected assets.
Procedures: Refer to Raidbox documentation (e.g., help.raidbox.xyz or equivalent for data export guides).
Known risks: Potential compatibility issues, data volume delays, third-party dependencies.
C. Termination
Termination occurs upon successful switching completion or data erasure request after Notice Period.
Early termination before minimum term may incur fees for remaining period.
Customer must confirm successful switch; otherwise, Agreement continues.
Raidbox notifies termination promptly upon confirmation or erasure completion.
Last update: December 08, 2025